Analysis of factors causing customer satisfaction on service quality in Commercial Banks of Sri Lanka

Herath, H.M.A.K.

dc.contributor.author	Herath, H.M.A.K.
dc.date.accessioned	2021-01-21T15:28:39Z
dc.date.available	2021-01-21T15:28:39Z
dc.date.issued	2012
dc.identifier.uri	http://repository.wyb.ac.lk/handle1/2472
dc.format.extent	xviii, 168
dc.publisher	Faculty of Business Studies and Finance, Wayamba University of Sri Lanka. Kuliyapitiya
dc.subject	Business Administration
dc.subject	Thesis
dc.subject	Customer satisfaction
dc.subject	Reliability
dc.subject	Responsiveness
dc.subject	Assurance
dc.subject	Empathy
dc.subject	Tangibles
dc.subject	Functional service quality
dc.subject	Image quality
dc.title	Analysis of factors causing customer satisfaction on service quality in Commercial Banks of Sri Lanka
dc.type	T
dc.identifier.degree	MBA
dc.identifier.indexnumber	PGDBM-07-157