Wathsala, HAI; Jayarathna, HADN; Mihirani, KN; Tennakoon, TMCS; Rambandara, RDSS
(Department of Industrial Management, Wayamba University of Sri Lanka, 2019)
The ATMs have become the most efficient service facility of the banking industry. Therefore,
this study analyzed the performance of such a service system of a state bank in Sri Lanka. The
selected ATM machine was located ...