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A gap analysis of customers' expectations and perceptions on service quality in insurance sector:an empirical study on selected insurers in Sri Lanka

Sanjeewa, W.S. (Wayamba University of Sri Lanka. Kuliyapitiya, 2014)
Investigating the factors that stimulate customer perceived service quality of subscription based value added services in Sri Lankan telecommunication industry

Weerasooriya, D.M.M.; Vidanapathirana, K.P. (Faculty of Applied Sciences, Wayamba University of Sri Lanka:Kuliyapitiya, 2011)

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