Factors influencing customer satisfaction in public sector service delivery:the case of three public sector institutions, Divisional Secretariat, Water Board, Urban Council

Factors influencing customer satisfaction in public sector service delivery:the case of three public sector institutions, Divisional Secretariat, Water Board, Urban Council

Srimali, A.A.D.
URI: http://repository.wyb.ac.lk/handle1/2204
Date: 2012

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