Abstract:
The study attempted to examine the user training and experience on user acceptance of a computerized
maintenance management system (CMMS) in a continuously progressing industry where maintenance
management is extremely vital for the smooth functioning. A cross-sectional study design was used in this
research. The study population comprised of users of CMMS. The analysis was mainly carried out using
structured equation modeling techniques. The results reveal that perceived usefulness was the most
significant determinant of adoption of a complex system than all the other variables, underscoring the
importance of incorporating the appropriate functional capabilities in new systems. The findings affirm that a
system will be adopted if it is regarded as useful, irrespective of attitude, provided that the use of the system is
perceived to offer direct benefits to the user. All the relationships existing between perceived ease of use,
perceived usefulness, attitude towards using, and behavioral intention were tested and found to be significant
and positive. Further analysis revealed that experience helps in ease of use but not in usefulness while
training impacts on both usefulness and ease of use. Based on the analysis results recommendations were
made to track the value of user training and experience accordingly.
