Abstract:
Glove manufacturing industry plays a major role of the exports industry in Sri Lanka. To
survive and succeed in the competitive glove manufacturing environment, it is important to
introduce new products that fulfill the customer requirements. When fulfilling the customer
requirements, quality of the products plays a huge role. This study focuses on integrating Quality
Function Deployment in new product designs of glove manufacturing. The purpose of this study is
to identify the customer requirements and transform them into new product designs through
engineering or design teams. Primary data have been collected directly by measuring the glove
dimensional parameters and through interviews and brainstorming sessions. Secondary data has
been collected from surveys, feedbacks, monthly reports, and reprots generated by software used in
the company. Then Quality Function Deployment for three styles of a single product series is
prepared and the results are evaluated using statistical tests. Based on th analysis, it has been
revealed that the glove dimensions are within control limits after implementing quality function
deployment. Study concludes that by transforming customer ideas into new product designs, the
quality of the products can be increased. Quality Function Deployment is a better solution for
transforming customer ideas into new product designs.
